Neil Jones says, “Our new management structure for the UK operation reflects the importance we put on providing support to our customers long after they have bought a machine. Redditch is now one of ten world-wide Bobst Group Service Centers and we are responsible for delivering sales and after-care services to Bobst Group’s sheet-fed customers in the UK, Ireland and throughout Scandinavia. It means we can be more pro-active and coordinated in providing technical advice, service support, original spare parts, consumables, training, and productivity improvement plans to customers.”
Alongside Managing Director Neil Jones, Regional Sales Manager Craig Moran, and Financial Controller Doris Morrison, the team at BGL includes Spare Parts Manager, Veronique Mureau; National Service Manager, Alan Letford; and Regional Services Manager Mike Rice.
Veronique Mureau is responsible for all aspects of the provision of original spare parts and consumables to Bobst Group customers, including managing a UK call centre with a team of experienced parts advisors on call 24/7.
Alan Letford, a 23 year veteran of Bobst Group, is responsible for all technical support and service in the UK & Ireland and has a team of twenty technicians on call, along with four in-house specialist technical advisors.
Mike Rice oversees a team of regional service managers and product specialists who deliver productivity improvement advice and training and project manage major improvement programmes on behalf of Bobst Group customers.
Craig Moran, Regional Sales Manager, says, “The new structure at BGL not only reflects the importance we put on after-care services, but the teams involved are also on-hand to provide advice to our customers even before they decide on any investment. Because we have strength in depth, and it is available locally, it means customers can be sure of proper support from the moment they start thinking about investing in new equipment, through its installation, and on for its entire production life. There are not many suppliers in any industry that can promise that these days.”
Redditch, Worcs. – 14 June 2011
